Job Description

• Job ID: 331908
• Date posted: 19/03/2026
Together as a Team
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a
multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and
customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal
needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
What you'll be doing day to day
As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:
Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and
cardboard.
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout
the store during business hours.
Ensure physical shopping tool are filled at closing.
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
Address customer needs, resolve issues independently, escalate matters to a manager when needed.
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
When supporting in Returns, ensure products and equipment are properly staged.
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Our team within IKEA
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Apply now!
JOB TYPE: Permanent - Full-Time (benefits eligible) & Part-Time (limited benefits)
HOURS: 34-40 hrs/week • (FT) 20-34 hrs/week (PT)• 12-19 hrs/week (PT)-- limited openings for each.
Shift: Retail Environment, must be able to work nights & weekends.
The hourly pay rate for this position is $19.50
At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay - get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment
Sensative Messaging
Thank you for your interest in applying for this role. Please be aware that this a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role
Qualifications
Physical Demands: Lifting up to 50lbs and walking frequently.
Working Conditions: Outdoor 50% of the time
The starting rate/ salary for this position is 19.5 USD

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