Job Description

Job Description

Job Description

Growing property management company is in need of a Concierge based in Houston, Texas! If you thrive in a team environment and like change and challenges, this will be your opportunity! Great support from management, growth opportunities, strong benefits offering and fun work environment!

JOB SUMMARY:

The Concierge should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. The Concierge is the face of the property and promote a sense of community.

DUTIES AND RESPONSIBILITIES:

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Resident Relations - Represents Company in a professional manner as the point of contact for our residents.
• Interact with residents in a professional and courteous manner.
• Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.
• Assess the needs of residents and provide them with the appropriate community resources.
• Plan and coordinate recreational social activities/events in coordination with the onsite team as needed.
• Administrative - Answer phones and gives general information or re-directs to appropriate party.
• Answer inbound calls from residents to assist in answering questions about portal setup, renewals, and general concerns and issues.
• Conduct outbound calls to current residents to answer general questions or concerns.
• Accepts resident payments made in person at physical office location.
• Prepares renewal correspondence with residents and communicates renewal negotiations to regional manager.
• Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.
• Monitor Notices to Vacate and contact residents who are moving due to being unhappy or an unknown reason.
• Proactively walk the community to ensure residents are in compliance with community policies as it relates to patios and balconies. If residents are not in compliance, issue notices to the resident in violation.
• Customer Service - Work with residents to resolve conflicts with neighbors.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing onsite services to residents and the community. Develop a resource directory of these partnerships.
• Prepare and maintain log of resident issues and solution outcomes.
• Assist residents with resolution of lease violations under the direct supervision of the community manager.
• Forward complaints and documentation to the community manager for awareness and resolution.
• Acquire a broad knowledge of the community and the surrounding area.
• Monitor resident surveys in ResMan and follow up on all surveys.
• Team Support - Be an active member of the onsite team, working collaboratively with the community manager and other onsite staff to meet property needs and resolve resident problems. Manages service work orders in Resman and communicates with the maintenance team to ensure work orders are completed in a timely fashion.
• General - Performs any additional duties assigned by manager or property supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management - Managing one's own time.
• Coordination - Adjusting actions in relation to others' actions.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

WORK ENVIRONMENT:

• This job operates in a professional office environment.
• This role generally requires 40+ hours per week with flexible work week that may include holidays or weekends.

EDUCATION/TRAINING:

• High School diploma or equivalent required.
• Proficiency with Microsoft Office (Excel, Word, and Outlook)
• Minimum of 1-year experience in a customer service or administrative type role preferred

SALARY: Depends On Experience

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