Job Description

General Manager

The 716 Sports Complex is an indoor sports and entertainment destination located on a 21.3-acre site in Amherst, New York. Designed as a year-round recreation hub, the complex will feature two indoor sports domes, a central amenity building, and a nationally competitive 200-meter banked indoor track. The facility will accommodate football, soccer, lacrosse, baseball, softball, basketball, volleyball, pickleball, and other court and turf sports, while also offering family entertainment, a robust food and beverage offering, and community gathering spaces. Designed to serve both residents and regional visitors, the complex will host leagues, tournaments, camps, clinics, and special events, providing Western New York with a premier indoor venue for sports, fitness, and recreation regardless of the season.

Position Summary

The General Manager will oversee the day-to-day operations and strategic development of an athletic sports complex featuring an indoor facilities and supporting amenities. This role requires a dynamic leader with a passion for sports, exceptional organizational skills, and the ability to create a positive and thriving environment for athletes and visitors.

Essential Duties and Responsibilities

Operational Leadership:

• Manage all aspects of facility operations, ensuring smooth and efficient daily functioning.
• Develop and implement operational policies and procedures to optimize facility utilization.

Team Management:

• Recruit, train, and supervise a diverse team, including facility staff, coaches, and support personnel.
• Foster a collaborative and positive work environment to enhance employee performance.

Financial Management:

• Develop and manage budgets, controlling costs and maximizing revenue streams.
• Identify opportunities for sponsorship, partnerships, and revenue-generating events.
• Monitor financial performance and prepare budget reports.

Facility Maintenance:

• Oversee the maintenance and cleanliness of both indoor and outdoor facilities.
• Coordinate repairs and improvements to enhance the overall appearance and functionality.
• Collaborate with team to ensure the sports complex is well-maintained and continuously improved.

Programming and Events:

• Plan and execute a diverse range of sports programs, leagues, and events.
• Collaborate with coaches and organizers to ensure successful competitions and activities.

Regulatory Compliance:

• Stay informed about relevant regulations and ensure compliance with safety and operational standards.
• Obtain and maintain necessary permits and licenses.

Marketing and Promotion:

• Develop marketing strategies to attract athletes, teams, and spectators.
• Utilize digital platforms and traditional media to promote facility offerings.

Community Engagement:

• Establish strong ties with the local community, schools, and sports organizations.
• Implement outreach programs and initiatives to encourage community involvement.

Continuous Improvement:

• Identify opportunities for facility enhancements and implement improvements.
• Stay abreast of industry trends to keep the facility competitive and innovative.

Data Analysis and Reporting:

• Collect and analyze data related to sales, customer feedback, and market trends.
• Prepare regular reports to evaluate the effectiveness of business development strategies.

Client / Community Relations:

• Maintain client relations and support the efforts of recreation on behalf of our client
• Execute monthly client communication and provide facility updates as needed
• Assist with city initiatives as they relate to the sports complex

Education/Qualifications/Certifications/Requirements

• Bachelor's Degree in the following areas: Business, Sports Management, or a related field. MBA is a plus.
• Proven experience in sports facility management or a similar leadership role of both indoor and outdoor sports facilities.
• Proven experience operating a facility with overall revenue of $1M.
• Strong organizational, communication, and leadership skills.
• Knowledge of various sports and their specific facility requirements.
• Ability to work flexible hours, including evenings and weekends.
• Excellent analytical and problem-solving abilities.
• Proficiency in using business and data analysis tools.
• A passion for sports and a customer-centric mindset.
• Perform all job tasks within the rules and guidelines of all safety programs.
• Work as a Team Player with co-workers and in conjunction with other departments.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality customer service.

Classification: Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer

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