Job Description

Division/Department: General Spa Reporting Relationship: Owner Location of Employer: Hampton Pa Position Classification: Management Pay Structure: Base + commission Position Objectives: The main objective is to ensure the delivery of memorable guest experiences and operate a profitable spa. Other objectives include: Operation - Oversee all functions of the spa’s daily operations Leadership - Lead/manage the spa team according to business standards Teambuilding - Recruit, train and retain a professional spa team Performance - To achieve monthly performance targets for self and spa team Marketing – To market the spa’s services and products Position Activities and Responsibilities All to be performed according to the spa’s training manuals and videos. Spa Manager is responsible to know all spa’s manuals. Spa Team Recruit, interview, hire, train, reward, and manage/lead team members using CLARITI hiring system and ICARE coaching models Ensure that team members are current with insurance and licensing requirements Be a role model for the spa team Communicate the vision and mission Actively plan host and conduct team meetings Implement, practice, and enforce all policies and procedures according to spa manuals Ensure the team is following guest protocols and delivering the ultimate spa experience Resolve team member conflicts or grievances; act as liaison between team and spa director Resolve guest issues Monitor and evaluate team targets and goals Conduct team performance evaluations and monthly one on one meetings Determine and publish team schedules Enforce and monitor team image – uniforms, makeup, hair, shoes Award and recognize the team Spa Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections Maintain an inviting and guest friendly retail spa boutique Maintains beverage station and ensures adequate stock of needed supplies Assists with laundry and spa cleaning when necessary Ensure signature spa scent is present at all times Verify all spa linen are appropriately cared for Monitor physical spa environment/working conditions: Spa, Spa office, Equipment/machinery used: Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc. Inventory Management Spa Manager is responsible to use purchase order and receiving system when placing orders Monitor proper professional product usage Assure proper retail mix Track retail inventory – performance sellers & non-sellers Monitor professional product usage Spa Financials Review overall spa and team performance reports Track budget vs. actual Track Volume per Guest for service and retail Calculate payroll Track business performance. Service and retail Identify and correct issues that may prevent increased sales – troubleshoot Avoid overspending, stick to the budget Discover untapped revenue generators Communicate financial goals to the team Monitor daily performance Operation Orientation manual Departmental training manual Operational guidelines – policies, procedures, protocols Treatment room image and expectations Spa cleanliness Positive environment free of drama and negativity Monitor reception department efforts Education Schedule and conduct continuous training sessions Schedule and actively host team meetings Educate team on the spa treatments and products and how to promote them Plan and schedule supplier training sessions Train the team on business strategies to increase revenue for both service upgrades and retail sales Relations Communicate and build relations with all departments Conduct monthly and/or weekly staff meetings. Monitor guest relations and retention Establish business to business relations and strategies Meet and report efforts to spa director or owner Marketing Work with the spa owner to create and implement marketing strategies Build media relations, be the spa’s spokesperson Assist the owner with the coordination of special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc. Create promotions and upgrade opportunities to increase revenue Desired Qualifications Experience in building, developing, leading, and managing a spa/salon team (2 years minimum) Computer skills and aptitude for mastering spa software Proficient with Excel and Word Good writing and communication skills Flexible schedule, weekends mandatory, and ability to work 40 hours + per week Lives and is passionate about the spa lifestyle Must be confident with making face to face pitches in a convincing and conversational manner Strong organizational skill Experienced with guest service (hospitality and retail highly desired) Behavioral Characteristics Strong guest service orientation Strong leadership skills, motivational, and inspirational Cheerful, upbeat personality, with leadership style Enjoys fostering team environment, coaching, and mentoring Excellent communication skills, good public speaker Flexible and cooperative Patient and level headed High personal standards, good self-esteem Pays attention to detail Good organizational skills and follow-through Able to multi-task and improvise on the spur of the moment High energy, able to work in a fast-paced environment Good sense of time; prompt, able to meet deadlines Good sense of humor Self-motivated and able to motivate and influence others successfully Able to work well under pressure Seeks professional growth, knowledge and enjoys teaching others Appear polished and with a professional image Great work ethics – role model Confident and committed to the spa & team Displays masterful knowledge of the spa, all spa services, and all spa retail Positive and self-disciplined Honest, loyal, and trustworthy Accountable and dedicated Resilient and driven #J-18808-Ljbffr Elders Choice of PA

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