Job Description
Sr. NetSuite Consultant Company Bio: SaaSCG is a NetSuite and Salesforce consulting firm focused on best practice transformations for high growth companies. We leverage our business expertise and technical acumen to deliver leading cloud-based solutions that help our customers automate workflows and gain actionable insight across their organization. Additionally, we have extensive experience working with successful private equity firms to accomplish strategic initiatives within their portfolio companies. We view our customer engagements as long-term partnerships built on relationships, trust, respect, and Servant Leadership.
Profile: Our Senior NetSuite Consultants have a passion for enabling companies to more effectively operate their businesses. They deliver this through the use of NetSuite and the implementation of leading business practices. As a leader, they possess the desire to serve customers in a way that adds value. Sound like you? Then, SaaSCG might just be your next home.
Essential Duties: - Provide on-demand consulting services to SaaSCG NetSuite clients who have completed their implementations.
- Evaluate and document customer requirements.
- Guide customers through SCG best practices that, if implemented, may resolve the requirement.
- In concert with the customer; design, test, and implement Netsuite functionality to successfully implement those solutions.
- Escalate tasks or enhancements to other SaaSCG NetSuite team members with either specialized skills and/or familiarity with the client's environment and business processes.
- Provide on-demand learning assistance to client's, including navigation, workflows and saved search creation.
- Take a hands-on approach with architecture, troubleshooting and providing solutions/fixes for complex business requirements.
- Triage requests and identify resolution timeframes for fixes and/or system changes.
- Ability to focus on client service and striving to exceed clients' expectations.
Role Requirements: - At least 2 years experience in practical sales operations, sales, marketing, systems consulting, project management, or operational/accounting role(s).
- At least 2 years experience as an advanced NetSuite (or similar Accounting/ERP system) user or consultant, with specific focus in Advanced Financials (NetSuite OneWorld Architecture/Global Consolidations and Multi-Book experience preferred), Order to Cash and Revenue Processes (ASC606, Advanced Revenue Management and Fair Value Allocation experience preferred).
- Takes initiative to learn new business processes/applications as needed and use strong analytical problem solving skills to address client needs.
- Strong ambition to become a subject matter expert in NetSuite features and functions to support end-to-end implementation and optimization projects.
- Excellent communication skills, and ability to foster internal and customer relationships.
- Bachelor's Degree in Accounting, Finance, Business, Information Systems or other related disciplines.
- NetSuite Certifications highly preferred (ERP, ARM, Multi-Book, Financial User, Administrator, SuiteFoundation, etc.).
- Zone Advanced Billing experience strongly preferred.
- Ability to travel as needed.
Work Hours, Availability and Responsiveness: - Regular business hours are 9 am to 6 pm CST, regardless of whether working on site or remotely, unless a customer engagement establishes different working hours
- Attendance/participation in customer meetings and calls is a critical part of our business - availability (or lack thereof) must be clearly communicated in advance
- At all times, Supervisors must be made aware of work schedules, work locations, personal time off ("PTO"), etc., and PTO must be approved in advance and may be subject to limitations depending on customer projects and key milestones/delivery dates
- Unless on approved PTO, all emails and phone calls must be responded to within one (1) business day, but preferably, by end of the same business day
Working Environment/Special Demands: - Combination of in-office work and remote/home-based work
- Extended periods of time interfacing with a computer
- Extended periods of time sitting
- Open-office environment where background noise is common, including phone calls, ancillary conversation, traffic, etc.
- Project-based travel to customer sites for kickoff sessions, user acceptance events, go-live events, etc. Travel is estimated to be 20% to 25% of total hours worked over a period of time
This Job Description summary is intended to provide general context and framework for this position, however, other related and similar tasks, duties and responsibilities may, and likely will, be added as necessary.
SaaS Consulting Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing a work environment free from discrimination and harassment.
Job Tags
Work at office, Remote work, Work from home