Night Auditor - Ambassador Hotel Kansas City Job at Coury Hospitality, Kansas City, MO

SytMSFIzTlFwb2dWTWNxRjVZeXhiQ0lyRmc9PQ==
  • Coury Hospitality
  • Kansas City, MO

Job Description

Ambassador Hotel Kansas City

At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplacewe provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie's Reno Club, an intimate jazz lounge celebrating Kansas City's musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.

Position Summary

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

Responsibilities

  • Providing quality guest service to all of our guests and visitors.
  • Perform all duties toward the goal of maximizing guest service.
  • Greet guests who have made advance reservations register them in an efficient and friendly manner.
  • Greet visitors who are looking for accommodations and attempt to meet their needs.
  • Acquaint guests with services available in the area.
  • Accurately following accounting procedures.
  • Answers external and internal telephone calls taking and delivering messages as needed.
  • Acts as the reservation attendant.
  • Answer questions and give out accurate, helpful information.
  • Run various end of day reports and reconcile information from various systems.
  • Adhere to all department and Company policies and procedures.
  • Ensure guest security by the proper handling of guest keys.
  • Properly handle lost and found items.
  • In the event of inclement weather, will be required to remain on sight and on duty until replaced.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities

Able to be alert and function during night shift 11 PM to 7 AM. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and mannerism. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality.

Experience

Customer Service experience preferred.

Physical Demands

Must be able to stand for long periods of time. May include crowded office setting or "close quarters". General office environment with limited physical activity.

Coury Hospitality

Job Tags

Work at office

Similar Jobs

Dealervero

Front End Web Developer Job at Dealervero

 ...Web Developer Job Duties: Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems. Candidate must have a strong understanding of UI, cross-browser... 

TWO95 International

Senior Front End Developer Job at TWO95 International

 ...Title: Senior Front End Developer Location: King Of Prussia, PA Duration: 6+ Months Requirements: : ~5+ years web application development experience. ~3+ years of working experience with Rails or another front-end framework such as Angular... 

Go McPherson

Housekeeping Associate Job at Go McPherson

 ...Apply at: Summary POSITION SUMMARY Position Summary: Performs all housekeeping functions specific to the cleaning of patient rooms and ancillary areas of the hospital. Provides a clean and healthy environment for hospital patients, visitors and... 

Kelly, Inc.

Physician Disability Reviewer Job at Kelly, Inc.

 ...Government Solutions is seeking dedicated Nurse Practitioners, Physician Assistants, and Physicians (MD and DO) to conduct Compensation...  ...disability evaluations for veterans, including medical history review, physical examination, and assessment of disability impact.... 

Fish Window Cleaning

Window Cleaning and Power Washing Position Job at Fish Window Cleaning

 ...cleaning routes-typically within one local area. Clean residential windows and commercial projects (e.g., office buildings). Wash awnings and perform pressure washing of sidewalks and building facades. Provide estimates for potential jobs when needed. Handle...