Operations Administrator Job at Patio Enclosures Inc, Tacoma, WA

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  • Patio Enclosures Inc
  • Tacoma, WA

Job Description

About the Company

The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.

About the Role

The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines.

Responsibilities

  • Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
  • Main point of contact for the customer in handling a question or problem
  • Keep the customer updated with timely and frequent information about progress on the project
  • Facilitate customer resolutions by bringing together the appropriate GDI personnel
  • Maintain the Production Log
  • Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.
  • Handling ATCs and cancellations
  • Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
  • Employee personnel and payroll information

Qualifications

Applicant must have a minimum of two years’ experience in customer/client services, call center, helpdesk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement.

Required Skills

  • Minimum of two years’ experience in customer/client services, call center, helpdesk, or other applicable service related industries
  • Good problem-solving skills
  • Competent in the use of technology and proficient in IT systems
  • Experience with Excel is a plus
  • Well organized with the ability to think on your feet
  • Proactive in managing customer interactions and expectations
  • Great business sense and judgement

Preferred Skills

  • Experience in administrative roles
  • Familiarity with accounting functions

Pay range and compensation package

Full Time/Part Time

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Job Tags

Full time, Contract work, Part time, Work at office

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