Job Description

Physical Security Officer

The purpose of this job is to protect people, assets, and information by providing a safe and secure work environment at Charter Communication's Corporate Campuses and facilities where Physical Security Officers (PSOs) are deployed. Charter Communication's PSOs must be diligent in their work to: protect lives and property; maintain order; and safeguard the interests of Charter Communications and our clients. Demonstrate professionalism and courtesy at all times.

The PSO is responsible for maintaining a high visibility presence, patrolling Charter Communication's property, monitoring cameras and access control systems, permitting only authorized entry, screening mail and other deliveries, and responding to critical incidents in accordance with established procedures. PSOs must become knowledgeable in the security platforms utilized by Charter Communications.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• The PSO I will conduct all aspects of the daily security operations on-site including execution of the overall security plan:
• Access Control
• Interior and Exterior Patrols
• Alarm Response
• Mail Safe Program
• Critical Incident Response
• Investigating suspicious behavior, incidents, and security breaches
• Reporting to Chain of Command and Internal Partners
• Contacting Emergency Services as required
• Identify and report security vulnerabilities and safety issues
• Create and update incident reports
• Coordinate and liaise with internal business partners
• Must adhere to Charter's policies when handling sensitive or confidential information
• Must adhere to Charter's Integrity Policy and Code of Conduct
• Know post orders and associated policies and procedures
• Ensure quality of service and adherence to policies and procedures
• Utilize, account for, and maintain team equipment
• Become knowledgeable in the use of Charter security platforms and technology
• Occasional assignments to special events on and off campus
• Ensure that required security training is conducted and completed
• Serve as a backup to other officers as needed, willing to work irregular hours and weekends
• Perform other duties as requested

Required Qualifications

• Ability to read, write, speak and understand English
• Must possess a valid Driver's License
• Must have access to reliable transportation
• Must be willing and able to work flexible schedules
• Consistently displays a professional and positive attitude
• Effective oral and written communication skills
• Active listening skills
• Ability to interact cordially and communicate with the team, internal partners, and the public
• Ability to implement processes
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately, and employ appropriate measures
• Attention to detail
• Ability to successfully complete all training required for the position
• Ability to use office software/computer skills (re: MS Office - Word, PPT, Excel)
• Ability to operate a radio, telephone, and cellular phone with associated applications
• Ability to learn Charter Communication's access control systems, guard tour platform, video systems, and other security-related technology
• Ability to register with state and local authorities as a security guard
• Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
• High school diploma or equivalent
• Customer Service in the retail or hospitality sector - 2+

Preferred Qualifications

• Security Certification
• Graduate of a law enforcement training academy
• Prior law enforcement/military/fire service/hospitality/customer service/Security operations in a corporate setting

Working Conditions

• Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Physical and Mental Requirements

• Physical Requirements
• Major activity: Walking and standing for significant periods of time, as well as speaking, listening, observing

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

The pay for this position has a salary range of $20.00 to $36.75. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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