At Chewy, pets are at the center of everything we do. We’re passionate about making pet parenting easier and delivering happiness to pets and their families. Our innovative products, trusted brands, and exceptional delivery service mean less time shopping and more quality time for pet parents and their beloved pets. Join us in our mission to create the best possible experience for every pet parent! The Site Experience team is responsible for building and implementing strategies on the Chewy website to optimize customer experience—enabling effortless navigation, engaging content, and seamless product and services discovery. We enable our partners on the Site Experience team by turning data into insights that shape strategy, guide decision-making, and drive customer impact.
About the Role Chewy is seeking a Program Manager – Site Experience Analytics to join our fast-paced and collaborative team, based in Boston or Seattle. In this role, you’ll blend technical depth with strong strategic communication and program ownership skills. You will drive the evolution of Site Experience’s reporting and analytics roadmap, including our experimentation processes and governance. While operationalizing an experimentation framework will be a key pillar of this role, you will also apply stronger statistical rigor and performance measurement best practices across Site Experience reporting and performance measurement, ensuring the team has scalable, high-quality insights to inform business and product decisions. The ideal candidate is comfortable operating in ambiguity, proactively identifying opportunities and partnering across Site Experience, Product and Analytics to drive measurable improvements to Site Experience reporting and analytics resources. We’re looking for someone who is curious, action-oriented, and eager to deliver results! Key ResponsibilitiesEducation/Experience
The base salary range for this role is $95,500 - $152,500.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here....interfaces for clients. Tool Proficiency: Expertise in using Signavio for business process modeling, LeaniX for low-code application development, and WalkMe for digital adoption and guidance. Leverage these tools to create customized, user-centric solutions that drive...
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