Job Description

Perishable Representative

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Key responsibilities and essential functions include:

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections.
• Food Service: Prepares, packages, and merchandises fresh product; slices, packages, labels, and rotates products; scans in items on Telxon for production; assists in technical areas as needed.
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales; makes regular announcements related to freshly-produced items, and to increase sales.
• Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment; complies with H-E-B food safety and sanitation standards; complies with departmental SOPs and store operating procedures.

Additional department-specific responsibilities include:

• Aguas: Peels, cuts, and chops fresh fruits and vegetables; prepares fresh specialty drinks and food products specific to the Aguas department.
• Floral: Designs floral arrangements; provides a variety of fresh, quality products; designs and executes merchandising programs; tracks seasonal record when appropriate.
• Market: Cuts, trims, and prepares meat for service meat counter and self-service counter; ensures proper product rotation and storage; maintains coolers and freezers; weighs, prices, and packages selections; operates power meat prep and process equipment.
• Produce: Stocks and rotates product to ensure freshness; assists floral department when needed; communicates product knowledge to customers by explaining and providing samples; cuts, wraps, and prices produce to be placed on sales floor; maintains signing program.
• Seafood: Knowledgeable about various fish and shellfish; weighs, prices, and packages selections; maintains coolers and freezers.

Qualifications and key requirements include:

• Age requirement: 18+
• Work experience: knowledge/skills/abilities in customer service and communication; computer systems knowledge (Telxon, ACR, label machine); strong customer service skills; communication and interpersonal skills; reading and writing skills; planning and organizing skills.
• Education: HS diploma or GED (or equivalent).
• Physical demands and working conditions: function in a fast-paced, retail environment; work with customers, staying attentive to their needs; perform the following, based on your department.

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