Job Description

Records Clerk - Police Department

The City of Fishers is seeking a full-time Records Clerk to support the Fishers Police Department. This position will serve as the first contact for citizens, vendors, and other city employees conducting business with the police department. A positive and friendly demeanor is highly important for the person in this role. Furthermore, through various tasks related to data entry, processing, validation, reporting and other administrative functions, this position will assist the Records Unit in achieving its goals as well as support the efficient and effective operations of the police department.

Examples of duties include:

• Answer and operate a multi-line telephone system. Direct calls and answer questions that do not require a police officer.
• Greet, answer questions, and provide general assistance to the public as they enter the police department. This could include people in various states of emotion, including sadness, distress, disappointment, and/or anger.
• Assist with public records requests; examples could include case, arrest and/or crash reports.
• Assist the public with obtaining gun permits and explain the process of the on-line application.
• Complete local background checks as needed (adoption, employment, licensing, gun permit, etc.).
• Receive money and issue receipts daily.
• Process and manage solicitor permits.
• Process alarm permit applications.
• Track false alarm violations and send out notices as required.
• Manage and enter police report data into the New World Records Management System, including various citation types and crash report data.
• Create, maintain, and edit documents and reports created in Microsoft Office, Publisher, and various other applications.
• Review reports for the Victim Services Unit and prepare mailers as needed.
• Cross-train in all areas of the Records Unit.
• Various administrative tasks.

Minimum qualifications include:

• High School diploma or GED and 1 year of experience resulting in the knowledge, skills, and abilities necessary to perform essential functions;
• Requires ability to multi-task, prioritize tasks, type and prepare a standard business letter, and knowledge of, or ability to learn to use, standard office equipment;
• Proficiency with Microsoft products preferred;
• Strong customer service and communication skills required.

Preferred qualifications include:

• Extensive experience with Microsoft Office Products;
• Familiarity with records management software similar to New World Law Enforcement Records or SharePoint;
• Experience as a notary;
• Experience with public service employment or other fast paced environments;
• Experience with multiple social media platforms.

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