Job Description

Senior Product Manager Technical

The Customer Access team is looking for a Senior Product Manager - Technical to drive the transformation of developer experience across Mastercard. This role will support the enablement of software engineers by improving documentation workflows, streamlining onboarding for internal products, and enhancing platform usability. The Specialist will collaborate across engineering, product, and technical writing teams to ensure developers can build, deploy, and operate high-quality software with speed and confidence.

Role

Product ManagementTechnical (PM-T) is a technical product management role that partners closely with customers, Technical Program Managers, Software Design Engineers, and User Experience teams. Defines and guides productsoften technicalfrom conception to launch by bridging the technical and business worlds. Breaks down requirements into features and user stories, prioritizes the backlog, and defines acceptance criteria. Takes a long-term view, becoming domain experts beyond the scope of a single project. Provides engineering teams with a well-groomed backlog of features and user stories. Promotes reuse of product building blocks and drives continuous innovation for internal and external customers. Defines how new capabilities fit within the platform ecosystem and writes/prioritizes user stories to build new components. Surfaces commercialization opportunities for their building blocks and proposes ideas to product development teams for further advancement.

In this role you will:

• Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools.
• Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms.
• Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs.
• Identify and track key product metricsusage, quality, satisfactionto inform product

All About You

The ideal candidate for this position should:

• Have a Bachelor's degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
• Possess excellent verbal and written communication skills.
• Have a strong understanding of software methodologies (i.e. functionality & limitations).
• Require little supervision.
• Have developed leadership skills.
• Be high-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
• Have strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.
• Be able to train/guide more junior resources.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $104,000 - $177,000 USD

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