Job Description

Cash Processing Team Member

This position reports to the Accounting Supervisor and assumes a variety of responsibilities within the Cash Processing team. This team is responsible for ensuring the integrity and accuracy of customer billing statements, payment postings, write-offs and transactional reconciliations while maintaining excellent internal and external customer service. Key accountabilities are building strong working relationships, confidently communicating (verbal and written), impeccable time management skills, analyzing data to draw conclusions and maintaining quality assurance.

Job Responsibilities Technical and Compliance

• Resolve internal customer issues via email and phone
• Achieve quality, accuracy and timely delivery of processes
• Ensure the processes are efficient and in compliance by designed controls
• Maintain process workflows and ensure documentation is current
• Operate in accordance with internal and external regulations and procedures
• Use Outlook productivity tools, Excel formulas, pivot tables and charts, SQL database queries, MS Access databases
• Constant focus on process improvement
• Provide status updates regularly

Minimum Requirements

• Education: High School Diploma or equivalent
• Experience: Three (3) years customer service, cash management and banking experience. Cash posting experience required
• Knowledge, Skills and Abilities: Competent knowledge with Microsoft Office: Outlook, Access, Excel, Word, PowerPoint and SQL. Strong internal and external customer focus. Strong interpersonal skills, ability to gain confidence and cooperation of others; must be able to interact with individuals of varying levels and abilities. Strong work ethic with an ability to work in a high volume, fast-paced, frequently changing environment. Ability to work in teams across international borders. Innovative, forward-thinking and results driven

Work Conditions

• Work Environment: Standard business dress required
• Work Postures: Sitting continuously for many hours per day, up to 6 hours per day
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours: Working a number of evenings each month to clear backlog

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