Job Description

Service Writer

North Hollywood Toyota (TNH) is seeking for experienced Service Writer to enhance our current Service department's growth. We are seeking for a detail oriented multitask and energetic candidate to join our team. TNH offers a position work environment and encourages internal promotions.

As a Service Writer, you'll be responsible for managing warranties, related repair paperwork and follow work order for all operations listed. You'll provide customer service with variety of automotive task. You will be the leading support to our Service team.

This is a full-time role in which you'll report to the Service Manager. You must be willing to work onsite at the North Hollywood Toyota office.

What you'll do as a Service Writer?

• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records

Qualifications

What we look for in our Service Writer?

• College - preferred
• Minimum three (3) years of experience working as a service technician or in a service department a plus
• A valid, state-issued driver's license and clean driving record is necessary.
• General mechanical skills
• Microsoft Office program and general computer skills are mandatory
• Strong oral and written communication
• Strong problem solving and decision-making skills
• Strong integrity
• Detail oriented
• Ability to work independently or in a team environment
• Ability to meet or exceed performance competencies

Benefits

What do we offer?

• Medical, Dental, and Vision benefits
• Supplemental life insurance policies for you and your dependents
• Long term disability insurance
• Flexible Spending Account (FSA)
• Employer paid life insurance
• Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)
• Metro Tap Card and Metro-link Reimbursement
• Career Path Opportunities
• Onsite Gym with group Yoga and Pilates classes
• UKG Wallet (access to your pay before payday)
• Tickets at Work- Discounts on parks, museums, movie tickets and much more
• AT&T Wireless Discounts
• Midway Rent a Car- Rental car Discounts
• Dell Member Purchase Program

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