24/7 Support & Monitoring
Facility management rope-access technician servicing the glass facade of a commercial tower at dusk

AI-Powered Facility Management for Smart Buildings, Assets & Maintenance

Manage work orders, assets, preventive maintenance, technicians, contractors, spaces, energy and IoT-connected facilities from one platform — with AI analytics, mobile operations, BIM/GIS integration and real-time dashboards.

AI Predictive Maintenance CMMS / CAFM IoT Monitoring Asset Management Mobile Technicians BIM / GIS Integration Multi-Site Operations UAE / GCC Ready

What Changes When Facility Operations Run on One Platform

Facility teams rarely fail through lack of effort. They fail because the asset list, the maintenance schedule, the technician's job card and the contractor's invoice all live in different places.

Fewer missed maintenance tasks

Statutory and manufacturer schedules generate their own work orders, so compliance does not depend on someone remembering.

Real asset visibility

One register with location, warranty, condition and full service history — instead of an equipment list that drifted from reality years ago.

Faster technician response

Requests reach the right trade automatically with the asset, location and history already attached.

Fewer repeat faults

Recurring failures are surfaced as patterns rather than treated as separate incidents each time.

Defensible audit trail

Who attended, when, what was replaced and what it cost — answerable for regulators, insurers and landlords.

One source of operational truth

Maintenance, energy, contractors and cost reported from the same records the technicians actually use.

Outcomes depend on data quality, asset coverage and how consistently teams adopt the system. We do not publish generic savings percentages we cannot evidence in your environment.

Smart FM Platform Architecture

A maintenance database on its own is a records system. What makes it an operations platform is the layers around it — analytics, connected devices, spatial context, a mobile workforce and the enterprise systems that carry the money.

Facility Management CoreAssets, work orders, PM, SLA, contracts
AI & AnalyticsPrediction, scoring, copilot, reporting
IoT LayerSensors, meters, controllers, alarms
BIM / GIS3D models, floor plans, campus maps
Mobile WorkforceTechnicians, inspections, offline capture
ERP IntegrationProcurement, inventory, finance, HR

Core modules

Asset RegistryEquipment ManagementPreventive MaintenancePredictive MaintenanceCorrective MaintenanceWork OrdersService RequestsHelpdeskTechnician ManagementContractor ManagementSLA ManagementSpare PartsInventoryPurchase RequestsMaintenance ContractsWarranty ManagementInspectionsChecklist ManagementSafety ChecksComplianceDocument ManagementSpace ManagementRoom ManagementOccupancy DataEnergy ManagementUtility MonitoringIoT DevicesAlertsDashboardsReportsAudit LogsMobile ApplicationApproval WorkflowsNotificationsMulti-Site Management

Modules are configured to your operating model rather than switched on wholesale. Most deployments start with assets, PM and work orders, then extend into IoT, energy, BIM/GIS and integration.

Complete Asset Lifecycle Management

Every maintenance decision traces back to whether you actually know what you own, where it is, and what has already been done to it.

Procure
Install
Operate
Maintain
Repair
Replace
Dispose

What each asset record carries

Asset IDQR codeRFID tagBarcodeSerial numberManufacturerModelCategoryLocationBuildingFloorRoomInstallation dateWarrantySupplierMaintenance contractCriticalityConditionAsset health scoreCostDepreciation dataDocumentsManualsPhotosMaintenance history

Depreciation and financial values are shown where the platform is integrated with your ERP or finance system — the FM platform does not replace the fixed-asset ledger.

Scan-to-asset identification

A technician scans the tag on the equipment and immediately has the record in front of them — no radio call, no hunting through a folder.

AHU-04 · Tower A, Level 12
Scanned via QR / RFID / barcode
  • Asset details and criticality
  • Manuals and wiring diagrams
  • Full maintenance history
  • Open work orders
  • Warranty and AMC status
  • Spare parts fitted previously
  • Recent sensor readings

Tagging approach is chosen per asset class — printed QR for most equipment, RFID where hands-free or bulk scanning matters. See smart inspection and our RTLS tracking work.

Work Order Management

From the moment someone reports a fault to the moment a supervisor verifies the fix — one traceable chain, with the evidence attached.

Service Request
Approval
Work Order
Assignment
Technician
Materials
Completion
Inspection
Closure

Captured on every work order

PriorityLocationAssetFault typeRequested byAssigned teamTechnicianSLAEstimated durationRequired partsPhotosNotesTime spentCostCompletion evidenceCustomer rating

Status model

New Assigned In Progress On Hold Waiting for Parts Waiting for Contractor Completed Verified Closed

"Waiting for Parts" and "Waiting for Contractor" are separated deliberately — both stop the SLA clock for different reasons, and conflating them hides where delay actually comes from.

Preventive Maintenance That Schedules Itself

PPM schedules are built once from statutory, manufacturer and contract requirements, then generate their own work orders with the checklist, trade, parts and SLA already attached.

Schedule by

DateFrequencyRuntime hoursMeter readingUsageSeasonManufacturer recommendationContract requirement

Typical cycles: daily, weekly, monthly, quarterly, semi-annual, annual, or every 1,000 operating hours.

Each occurrence generates

  • Work order with the correct asset and location
  • Task checklist for the trade
  • Technician or team assignment
  • Required tools list
  • Reserved spare parts
  • SLA target and escalation path

Predict Failures Before They Become Downtime

Preventive maintenance services equipment on a calendar. Predictive maintenance services it when the evidence says it needs attention — which both prevents surprise failures and stops you servicing healthy equipment for no reason.

What the model reads

VibrationTemperaturePower consumptionPressureRun hoursFault codesWork order historyMaintenance frequencySensor trendsEquipment age

What it changes operationally

  • Fewer unplanned shutdowns on critical plant.
  • Less emergency call-out and overtime spend.
  • Longer asset life through earlier intervention.
  • Maintenance effort prioritised by risk, not by list order.
  • Unnecessary preventive tasks reduced where condition data justifies it.
  • Planning built on evidence rather than assumption.
Predictive alert
AHU-04 — bearing degradation detected
Recommended inspection within 5 days. Vibration amplitude rising against baseline over 14 days, with correlated temperature increase.
Vibration (RMS)Rising
Bearing tempAbove baseline
Run hours since service2,140 h
Action taken automatically: inspection work order raised, HVAC team notified, replacement bearing checked against store stock.

What prediction requires. Useful predictive output depends on having the input data: condition sensors or controller data on the assets concerned, a reasonable history of faults and work orders, and consistent asset identification. Where that data does not yet exist, we say so and start with condition monitoring rather than promising prediction on day one.

Want to see prediction running against real equipment data?

See Predictive Maintenance Demo

Mobile Technician App

The system is only as good as what gets recorded in the plant room. If closing a job means going back to a desk, it does not get recorded properly.

Receive work ordersScan QR / RFIDView asset historyOpen manualsSee locationNavigate to assetStart / stop jobAdd photosAdd videoVoice notesChecklistsMeter readingsRecord spare partsCustomer signatureClose jobEscalate issue

Offline working. Plant rooms, basements and risers rarely have signal. Offline job access, cached asset data, checklists and photo capture with sync-on-reconnect are configured per deployment — we scope what is genuinely needed rather than assuming every site requires it.

Work order
WO-4822
AC not cooling
Tower A · Level 12 · Meeting Room 3
Asset scanned
Checklist 4 of 6
Photo attached
Part: filter x2
Complete
Escalate

Want to see how a job is raised, worked and closed on site?

See Technician Mobile Workflow

Connect Buildings, Sensors and Maintenance Operations

Yes — IoT sensors can create work orders automatically. A threshold breach becomes a rule, the rule becomes an alert, and the alert becomes an assigned job with the asset already attached.

Sensor eventThreshold or anomaly
Rule / AIValidated against context
AlertSeverity assigned
Work orderRaised on the asset
TechnicianDispatched with history
ResolutionLogged and verified

Device & sensor types

TemperatureHumidityVibrationWater leakOccupancyCO₂Air qualityPower metersWater metersGas metersPressureTank levelEquipment controllersSmart meters

Protocols

LoRaWANBACnetModbusMQTTOPC UAREST APIKNX

Building Management System integration

A BMS controls plant. The FM platform manages what your people do about what the BMS reports. The two are complementary, and we do not propose replacing a functioning BMS.

BMS tells you what is happening. Smart FM manages what your teams do about it.
HVACChillersAHUsFCUsLightingPumpsEnergyWaterFire system interfacesElevators

Dependency. BMS connectivity depends on the controller generation, the protocol exposed and whether the vendor permits API or gateway access. Fire and elevator systems in particular are often read-only for safety and warranty reasons. Scope is confirmed by survey, not assumed.

Have sensors, meters or a BMS you want feeding maintenance?

Connect Your Building Systems

BIM-Enabled Facility Management & Digital Twin

Yes — BIM can be used for facility management. The value is not the 3D picture; it is that the model already knows where every asset sits, what it is, and what it connects to. Linking that to live maintenance records turns a design deliverable into an operations tool.

Three-dimensional building model shown over architectural floor plans, linking design data to facility operations

Operational uses

  • Locate an asset in 3D before sending a technician to find it.
  • Select equipment in the model and open its maintenance history.
  • Navigate by building, floor and room rather than by asset code.
  • Carry design metadata into the asset register at handover.
  • Visualise open work orders and faults against their real location.
  • Search assets by system, zone or served area from the model.
RevitIFCBIM handoverDigital twinCOBie-style data

Digital twin here means a live operational model — building, floors, rooms, assets, sensor status, alarms, open jobs and history — not a rendered walkthrough. Related: RASM digital twin.

Tower A — live model view
Level 14
Office · 2 assets due
Level 13
Office · All healthy
Level 12
Office · 1 fault open
Level 11
Office · All healthy
Basement
Plant room · 3 assets due

Illustrative view. Real models are driven from your Revit/IFC data and live asset status.

GIS & Multi-Site Asset Operations

Buildings are only part of the estate. Municipalities, campuses, utilities and large developers also maintain assets that sit outdoors and across distances — where a floor plan is the wrong tool and a map is the right one.

Spatial asset management

Esri ArcGISIndoor mapsOutdoor assetsCampus mapsUtility networksRoadside infrastructureMulti-building views

Typical distributed assets

StreetlightsParks & irrigationPumping stationsWater & drainageSubstationsSignageCar parksRemote buildings

Our GIS work is documented across the engineering knowledge hub, including ArcGIS integration and CAD/BIM-to-GIS automation.

Aerial imagery overlaid with mapped outdoor asset points
Outdoor assets on imagery
Layered site plan with parcels and utility networks in a GIS session
Utility & site layers
Operations dashboard combining live counters with a spatial map of stations
Operational map dashboard

Multi-site hierarchy

Organization
Country
City
Site
Building
Floor
Zone
Room
Asset

Group management compares SLA, maintenance cost, energy, asset health, contractor performance and work-order volume across sites, cities and countries — while each site keeps its own operating detail.

Have Revit models, GIS layers or a distributed estate to bring in?

Discuss BIM/GIS Integration

Reduce Energy Waste With Real-Time Facility Intelligence

Energy is usually the largest controllable line in a facility budget, and the one with the least visibility between monthly bills.

ElectricityWaterGasDistrict coolingSolar generationHVAC consumptionBuilding comparisonFloor comparisonAsset-level use

Anomalies AI can surface

  • Consumption continuing overnight when the building is empty.
  • HVAC running outside published occupancy schedules.
  • Equipment drawing more power than its own historical baseline.
  • A floor or tenant diverging from comparable areas.
Energy KPIs tracked
kWh consumed
84.2 MWh
Cost to date
AED 41,300
Peak demand
2.8 MW
Energy per sqm
118 kWh/m²
Baseline variance
+6.4%
Anomalies open
3

Illustrative values. Actual baselines are established from your own meter history.

Space, Occupancy & Cleaning Operations

Facility manager reviewing an office floor plan on a tablet showing meeting rooms, workspace and service areas

Space management

BuildingFloorRoomDeskMeeting roomDepartmentCapacityOccupancyUtilisation

Used for workplace planning, hot-desking, meeting-room demand, departmental allocation and identifying space that is paid for but not used. Occupancy sensors can feed utilisation directly rather than relying on periodic manual surveys.

Cleaning management

SchedulesZonesTask listsInspectionsSupervisor approvalConsumablesQR check-inSLARestroom rounds

Cleaning moves from a fixed rota to demand-based work where occupancy or footfall data is available — restrooms serviced against actual use rather than a timetable, with QR check-in proving attendance.

Service Requests & Facility Helpdesk

Most facility problems are reported by someone who is not in the facility team. The easier that is, the earlier you hear about faults — and the fewer of them escalate.

Request channels

Web portalMobile appQR codeCall centreEmailWhatsApp BusinessKioskAPITenant portal
Example

An occupant scans the QR sticker in a meeting room and reports an AC fault. The ticket already knows the building, floor, room and the AHU serving that zone — so nobody has to ask "where are you?"

WhatsApp. Implemented through the official WhatsApp Business platform with approved templates. A message is classified, matched to a site and raised as a ticket, with status updates sent back on the same thread. We do not implement unofficial automation of personal WhatsApp accounts.

AI request classification

Free-text complaints are routed to the right trade without the reporter needing to know how you organise your teams.

HVACElectricalPlumbingCleaningSecurityITCivilElevatorFire & life safety

Voice & AI service desk

Optional speech-to-text on calls, with call summary, request classification, ticket creation and priority detection. A human escalation path is always available — the assistant triages, it does not gatekeep.

SLA Management & Escalation

SLAs only mean something when breaches are visible while they can still be fixed, not in a report at month end.

Critical HVAC failure — SLA
Acknowledge 5 min
Assign 10 min
Technician arrival 30 min
Resolution 2 hours
Escalate to manager On breach

Tracked continuously

  • SLA compliance by site, trade and priority.
  • Overdue work orders with age and owner.
  • Average response time and average repair time.
  • Contractor SLA against contracted terms.
  • Technician SLA and first-time fix rate.

SLA clocks pause on defined hold states — waiting for parts, waiting for access, waiting for contractor — so performance reflects what your team controlled.

Contractors, Contracts & Spare Parts

Contractor management

Contractors, contracts, scope, SLA, insurance, trade licence, certifications, work permits, assigned jobs, performance and invoice status — with expiry alerts on every document.

SLAFirst-time fixOverdue jobsQuality ratingCostIncidents

Contract & warranty

AMC and service contracts, asset warranties, covered assets, start and end dates, renewal terms, vendor and cost, with attachments held against the record.

Warranty expiryAMC expiryInsurance expiryCertification expiry

Alerts fire far enough ahead to actually renegotiate, not the week it lapses.

Spare parts & inventory

Part catalogue, stores and bins, minimum stock and reorder levels, reservation against work orders, issue and return, consumption history, supplier and cost.

BarcodeRFIDReorder alertsReservations

Where stock accuracy matters, this connects to our warehouse and inventory capability.

Inspections, Checklists & Permit to Work

Inspection results are evidence. Captured on paper they are hard to search, easy to lose and impossible to trend.

Inspection types

Facility inspectionsHSE inspectionsFire system checksHVAC checksCleaning inspectionElectrical checksLift inspectionsGenerator checksAsset condition assessment

Checklist input types

Pass / failNumeric readingFree textPhotoSignatureBarcode / QRTimestampGPS location

Permit to work

For industrial sites, data centres and large estates, high-risk work can be gated behind an approval workflow before a technician or contractor is allowed to start.

Permit to workHot workConfined spaceElectrical isolationLOTOWork at heightContractor access

These are configurable workflow and record-keeping tools that support your safety process. They do not constitute regulatory certification, and they do not replace your own competent-person sign-off or statutory obligations.

AI Facility Copilot

The operational history is already in the system. The copilot's job is to answer questions from it in plain language, so insight does not depend on knowing how to build a report.

Ask about any assetSummarise work ordersRecommend next actionExplain repeated faultsFind overdue critical assetsGenerate maintenance reportsAnalyse SLA failuresSuggest spare-part needsSummarise technician notesSearch manualsClassify helpdesk queriesDraft management reports

Knowledge base & retrieval

Yes — AI can read your maintenance manuals. Documents are indexed so a technician can ask a question and get the relevant procedure rather than a 400-page PDF.

Equipment manualsSOPsMaintenance proceduresSafety policiesAsset documentsWarranty termsService contractsManufacturer instructionsPrevious cases

Retrieval respects the same permissions as the rest of the platform — the assistant returns only what that user is already authorised to see. For government and regulated customers this can run on private or on-premises AI infrastructure so documents never leave your environment.

FM Copilot
Why does Chiller 2 keep failing?
Chiller 2 has had 4 corrective work orders in 90 days, all low refrigerant pressure. The same expansion valve was replaced twice. Condenser approach temperature has been drifting upward since the last clean.
Suggested next step Treat as a root-cause investigation rather than another repair. Check condenser fouling and non-condensables before replacing the valve a third time.
Drawn from fault history, previous work orders, sensor trends, technician notes and parts replaced.

Automation Builder

Rules are written as trigger, condition and action — readable by the FM manager who owns the process, not only by whoever built the system.

Trigger

Temperature above threshold

Server room sensor exceeds 26°C for 10 minutes

Action

Create critical alert · raise work order · notify HVAC team

Trigger

Work order overdue

Priority 1 job past SLA resolution target

Action

Escalate to supervisor · notify contractor manager

Trigger

Warranty expiring

Asset warranty ends within 60 days

Action

Create review task · notify procurement

Trigger

Repeat failure

Same fault logged 3 times on one asset within 30 days

Action

Flag for root-cause analysis · alert maintenance planner

Industry Solutions

The same platform, configured around very different definitions of "critical".

Government & municipalities

Multi-site estates, strict audit and procurement, asset lifecycle reporting, GIS for distributed infrastructure, and on-premises deployment where data residency is required.

Healthcare

Critical medical and building assets, statutory inspection regimes, RTLS for mobile equipment, and uptime treated as a patient-safety matter.

Education & campuses

Multiple buildings, seasonal maintenance windows, classroom and lab requests, space utilisation and campus-wide asset mapping.

Hospitality

Guest-impacting faults prioritised, room assets and PPM, energy per occupied room, and rapid response before a complaint becomes a review.

Industrial & manufacturing

Production-critical equipment, permit to work, condition monitoring and predictive maintenance tied to output rather than the calendar.

Real estate & communities

Common-area maintenance, tenant request portals, contractor and AMC control, service-charge visibility and handover snagging.

Data centres

Generators, UPS, cooling and power paths with zero-tolerance escalation, inspection regimes and full change evidence.

Airports & transport

High-traffic infrastructure, zoned SLAs, permit control and 24/7 shift handover across very large asset counts.

Retail & malls

Multi-tenant coordination, chargeable works, contractor access control and common-area service levels.

Dashboards, KPIs & Reporting

Four audiences, four different questions — served from the same underlying records.

Executive

Total assets, facility health, maintenance cost, SLA, energy, critical risks, contract expiry, site comparison

FM manager

Open work orders, PM due, overdue jobs, technician availability, contractor performance, asset downtime

Technician

My tasks, priority, route, overdue jobs, parts required

Energy manager

Building consumption, anomalies, peak demand, forecast

FM KPIs

PM complianceSLA complianceMTTRMTBFFirst-time fix rateResponse timeAsset availabilityCost per assetCost per sqmEnergy per sqmWork order backlogRepeat failure rate

Standard reports

Asset registerWork order reportPM complianceBreakdown reportMTBFMTTRAsset downtimeMaintenance costTechnician performanceContractor performanceSLAEnergy consumptionUtility costSpare parts usageInventoryContract expiryWarranty expiryAsset conditionInspection resultsCustomer satisfactionSite comparison

ERP, Enterprise & Smart Building Integrations

System What flows Method
Odoo Purchase requests, vendors, stock, invoices, cost centres API / Custom
SAP Purchase orders, materials, vendor master, finance postings API / Middleware
Oracle Asset finance data, procurement, supplier records API / Middleware
Microsoft Dynamics 365 Vendors, purchasing, cost allocation API
IBM Maximo Asset master and work order history during migration API / Export
Esri ArcGIS Spatial asset layers, campus and utility geometry API
Revit / IFC Model-linked asset data at handover File / Custom
Active Directory / Entra ID Single sign-on, users, roles SSO
BMS controllers Alarms, run hours, sensor readings BACnet / Modbus / OPC
Access control & CCTV Contractor attendance, permit verification API

Integration method matters. None of the above is claimed as a pre-certified native connector. Each is built as API, middleware or custom integration and confirmed against the specific versions, licences and network access in your environment. See ERP system integration and Oracle ERP.

Locate People, Tools and Mobile Assets

Fixed plant stays where you left it. Portable equipment does not — and time spent looking for it is time not spent maintaining anything. RTLS position can be written back onto the FM asset record.

Maintenance toolsWheelchairsMedical equipmentCleaning machinesTrolleysPortable assetsTechnician location

Achievable accuracy depends entirely on the technology chosen — UWB, BLE or Wi-Fi — and on site conditions. We size that per building rather than quoting a headline figure. See MOWQIE RTLS.

Smart building ecosystem

BMSIoTAccess controlCCTVFire systemsElevatorsParkingLightingHVACEnergy metersWater metersIndoor positioningRFIDRTLS

Related capability: AI video surveillance, SIRA-compliant CCTV and cybersecurity for connected building infrastructure.

Security, Deployment & Migration

Deployment options

CloudPrivate cloudUAE hostingOn-premisesHybrid

Government and regulated customers commonly choose private or on-premises architecture. Functionality does not change with the hosting model.

Security controls

RBACMFASSOAudit logsEncryptionBackupsAPI securityNetwork segmentationRecord-level permissionsData ownership

Migration sources

ExcelCSVLegacy CMMSExisting CAFMERP asset listsBIM / RevitGIS databasesMaximo & similar
DiscoverWhat data exists and where
CleanDuplicates, gaps, naming
MapTo the target asset model
ImportStaged and reversible
ValidateChecked with your team
Go liveWith a fallback position

The usual constraint in FM migration is not the transfer — it is that the legacy asset list has drifted from the building. Data review happens during discovery so that is found early, not on go-live day.

When a Configurable Platform Makes Sense

An established FM product usually fits when

Your estate is conventional, your processes can adapt to the product, and you want a known roadmap and vendor support model. Platforms such as Maximo, Planon, Archibus, Infor EAM and the newer mobile-first CMMS tools are well proven in that setting.

A configured platform fits when

You need on-premises deployment for data residency, Arabic-first field users, GIS-located outdoor assets, BIM handover data carried into operations, RFID/RTLS identity, deep ERP coupling, or workflows — permits, chargeable works, service charges — that a fixed product will not bend to.

We also integrate with or migrate from these platforms rather than always replacing them. If an existing system is serving you well, extending it is usually the cheaper honest answer.

Frequently Asked Questions

Facility management software is a system for managing buildings, assets and maintenance operations in one place. It holds the asset register, schedules preventive maintenance, raises and tracks work orders, manages technicians and contractors, and reports on cost, compliance and service levels.

CAFM stands for Computer-Aided Facility Management. It focuses on the building and the space — floor plans, rooms, occupancy, moves, and the assets within those spaces — alongside maintenance and service requests.

CMMS stands for Computerised Maintenance Management System. It concentrates on maintenance execution: the asset register, preventive maintenance schedules, work orders, spare parts and maintenance history.

CMMS is maintenance-led and asset-centric; CAFM is building-led and space-centric. CMMS answers "is this equipment maintained?", CAFM also answers "how is this building used?". Most enterprise deployments today need both, which is why the Swedish Technology platform covers maintenance, assets, space and service requests together.

Yes. The hierarchy runs organisation, country, city, site, building, floor, zone, room and asset. Each site keeps its own operating detail while group management compares SLA, cost, energy, asset health and contractor performance across the estate.

Yes. Schedules can be driven by date, frequency, runtime hours, meter readings, usage, season, manufacturer recommendation or contract requirement, and each occurrence generates its work order, checklist, assignment, parts and SLA automatically.

Yes, where the supporting data exists. Prediction needs condition data from sensors or controllers, a reasonable history of faults and work orders, and consistent asset identification. Without those inputs we start with condition monitoring and build toward prediction rather than claiming it from day one.

Yes. A sensor event is evaluated against a rule or model, becomes an alert with a severity, and raises a work order against the correct asset with the technician assigned — without anyone watching a screen.

Yes, subject to what the BMS exposes. Integration typically uses BACnet, Modbus, OPC, MQTT or a vendor REST API. Whether a given system can be read from, or written to, depends on the controller generation and the vendor's access policy, so this is confirmed by survey. The FM platform complements a BMS rather than replacing it.

Yes. Revit and IFC data can be linked so assets carry their model location and metadata into operations, and technicians can find equipment in 3D, open its history and see open work orders against its real position.

Yes. GIS integration is used for outdoor and distributed assets — streetlights, pumping stations, utilities, parks, signage and remote buildings — and for campus and multi-building visualisation.

Yes. Assets can carry QR, barcode or RFID identity. Scanning opens the asset record with its manuals, maintenance history, open work orders, warranty status and recent sensor readings.

Yes. Technicians receive work orders, scan assets, view history and manuals, run checklists, record readings and parts, attach photos and signatures, and close or escalate jobs from the field.

Offline job access, cached asset data, checklists and photo capture with sync on reconnection are configured per deployment. Plant rooms and basements rarely have coverage, so we scope offline behaviour against your actual sites rather than assuming it everywhere.

Yes. Requests can come from a web portal, mobile app, QR code in the room, call centre, email, WhatsApp Business, kiosk or API, and a tenant portal can expose status tracking, documents, announcements and satisfaction rating.

Yes, through the official WhatsApp Business platform with approved message templates. A message is classified, matched to a site and raised as a ticket, with status updates returned on the same thread. We do not automate personal WhatsApp accounts.

Yes. Contractors, contracts, scope, SLA, insurance, trade licence, certifications and work permits are tracked, with assigned jobs, performance scoring, penalties and invoice status, plus expiry alerts on every document.

Yes. Part catalogue, stores and bins, minimum stock and reorder levels, reservation against work orders, issue and return, consumption history, supplier and cost — with optional barcode or RFID identification.

Yes. Odoo integration typically covers purchase requests, vendors, stock, invoices and cost centres. It is built as an API or custom integration and scoped against your Odoo version and modules.

Yes, via API or middleware, commonly for purchase orders, materials, vendor master data, asset finance information and cost allocation. We do not describe these as pre-certified native connectors; scope is confirmed against your versions, licences and network access.

Yes. Cloud, private cloud, UAE-hosted, on-premises and hybrid deployments are all supported, and the available functionality does not change with the hosting model. Government and regulated customers frequently choose on-premises for data residency.

Yes. Arabic and English interfaces with right-to-left layout are supported, which matters where field and technician teams work in Arabic while management reports in English.

Yes. Electricity, water, gas, district cooling and solar can be monitored with consumption, cost, peak demand, baseline variance and energy per square metre, and AI can flag abnormal overnight use, HVAC running outside schedule and equipment drifting from its own baseline.

Yes to both. The copilot answers questions about assets, work orders, SLA failures and repeated faults in plain language, and manuals, SOPs and procedures can be indexed so technicians retrieve the relevant procedure instead of searching a long PDF. Retrieval respects existing user permissions, and can run on private or on-premises AI infrastructure.

Yes — from Excel, CSV, a legacy CMMS or CAFM, ERP asset lists, BIM/Revit data, GIS databases, or platforms such as Maximo where export or API access permits. The migration path is discover, clean, map, import, validate, go live. The common constraint is legacy data quality rather than the transfer itself.

Look for Arabic and English interfaces, deployment options that satisfy your data-residency position, multi-site hierarchy, mobile working that survives poor coverage in plant rooms, integration with your existing ERP and building systems, and honest scoping of what integration actually requires. Statutory inspection regimes and contractor documentation control also matter more here than generic feature lists suggest.

Build a Smarter Facility Operation

Tell us what buildings, assets, systems and maintenance teams you manage. Swedish Technology can configure the FM platform around your operating model — and tell you plainly where an existing product would serve you better.

Or call +971 56 404 6555 · info@swedishtechnology.com

Related Solutions

Call WhatsApp