Mobile Inspection and Client Portal: FM Company Scenario
In short: In this scenario, FM technicians complete inspections and planned maintenance on a mobile app with photos and GPS time stamps, and clients see completed work, open issues and SLA performance in a customer portal instead of monthly spreadsheets.
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This is a solution scenario: it shows how a typical deployment works for this kind of organisation. It is not a description of a specific client project, and it contains no client results.
Scenario at a glance
| Typical organisation | Facilities management company |
|---|---|
| Sector | Facilities management |
| Problem | Paper checklists; clients asking for evidence of work; SLA reports compiled by hand |
| Core technologies | Mobile inspection app, digital checklists, photo evidence, customer portal, reporting |
| Hosting | On-premises, UAE-region private cloud or hybrid, depending on data rules |
The situation
FM companies run inspections on paper, then compile reports for each client by hand. Clients ask for evidence, disputes over SLAs take time, and issues found on site are slow to reach the right team.
How it works
- Checklists are built per asset type and contract.
- Technicians complete inspections on mobile with photos and time stamps.
- Issues become work orders routed to the right team.
- Clients see completed work and open items in the portal.
- SLA reports are generated from the recorded data.
What the solution includes
- Mobile inspection app
- Configurable checklists
- QR asset identification
- GPS and timestamp
- Photo evidence
- Defect workflow
- SLA timer
- Supervisor approval
- Customer portal
- PDF reports
- KPI dashboard
What a pilot should measure
Results depend on the site. These are the measures a pilot should agree up front and report honestly:
- Inspections completed on schedule
- Time to close issues found during inspections
- Time spent preparing monthly client reports
UAE considerations
- Arabic and English checklists and client reports.
- Hosting in the UAE where contracts require it.
Questions buyers ask
Can clients log requests in the portal?
Yes, requests can be logged and tracked through to completion.
Does it replace our CAFM system?
Not necessarily; it can integrate with an existing CAFM or act as the field layer for it.
Can inspections work offline?
Mobile apps can be designed to work offline and synchronise later.
Related
Facility management · Smart inspection AI · Enterprise software development · All solution scenarios
Planning something similar?
Tell us about your site and systems. We will scope a pilot for mobile inspection and client portal and say plainly what it can and cannot prove.
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