Introduction
Swedish Technology ("we," "our," or "us") is a Dubai-based technology services company specialising in AI Surveillance (RAQEEB), RTLS Tracking (MOWQIE), Digital Twin (RASM), Smart Warehouse Management (Octopus WMS), Cybersecurity (SAIF), SIRA-compliant CCTV platforms, GIS Technology, Mobile App Development, Business Intelligence, Oracle Cloud Solutions, Oracle E-Business Suite, Primavera P6, Outsourcing Services, and Facility Management Systems.
This Privacy Policy explains how we collect, use, store, disclose, and protect the personal and business information you share with us when you visit our website, request a quote, engage us as a vendor or consultant, or use any of our technology services and platforms.
By accessing our website and using our services, you acknowledge and agree to the practices described in this policy.
Scope
This Privacy Policy applies to all information processed by Swedish Technology in connection with:
- Our corporate website and marketing activities.
- GIS, Business Intelligence, and Oracle-based implementations.
- Mobile app development, maintenance, and support engagements.
- Primavera P6 project management deployments.
- Outsourcing services and dedicated resource contracts.
- SIRA-compliant CCTV platforms and AI-assisted plan review.
- Facility Management System rollouts and ongoing operations.
Information We Collect
We may collect and process the following categories of information in the course of our business:
- Contact & Business Information: Name, business email, phone number, company name, job title, and country of operation.
- Project & Requirement Data: Technical scope, business requirements, specifications, site surveys, and other information shared during project design and delivery.
- Oracle & ERP Data: Configuration data, workflows, master records, and business transactions processed through Oracle Cloud, Oracle E-Business Suite, and Primavera P6.
- GIS & Spatial Data: Map data, coordinates, asset locations, and geospatial layers necessary for GIS implementations.
- Mobile Application Data: User profiles, device identifiers, usage analytics, and data submitted through apps we build or host on your behalf.
- CCTV & Surveillance Data: Camera drawings, site plans, compliance checklists, retained video evidence, and SIRA documentation processed through our RAQEEB and SIRA Platform services.
- Facility Management Data: Asset inventories, maintenance schedules, work orders, sensor readings, and service tickets.
- Outsourcing Records: CVs, timesheets, performance data, and resource assignment information.
- Technical Information: IP address, browser type, device information, operating system, and browsing patterns on our website.
- Communication Records: Correspondence, quotation requests, RFPs, support tickets, and feedback.
How We Use Your Information
- To deliver and support our technology services across AI surveillance, SIRA compliance, GIS, Oracle, BI, mobile, Primavera, outsourcing, and facility management.
- To respond to quotation requests, RFPs, and pre-sales enquiries.
- To design, implement, integrate, and operate bespoke solutions for your organisation.
- To provide managed services, SLA-based support, training, and system maintenance.
- To process invoices, payments, and contractual obligations.
- To comply with UAE laws, regulations, and applicable international data protection standards.
- To send relevant product updates, case studies, and marketing content (only where you have opted in).
- To improve our website, documentation, and customer experience.
- To safeguard the confidentiality, integrity, and availability of our systems and our clients' data.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, analyse traffic patterns, and deliver relevant content. You can control cookie behaviour through your browser settings — though disabling cookies may affect website functionality.
We may use analytics tools (such as Google Analytics) to understand aggregated, anonymised usage trends. These tools do not identify individual visitors.
Third-Party Sharing & Sub-Processors
Swedish Technology does not sell, rent, or trade your personal information. We may share data strictly with:
- Software vendors and cloud providers (e.g., Oracle, map/GIS providers, CCTV/VMS manufacturers) required to deliver the services you engage us for.
- Payment processors, auditors, and legal advisors under confidentiality obligations.
- Regulatory authorities when legally required under UAE law.
- Sub-contractors assisting with installation, deployment, or support — contractually bound to equivalent privacy standards.
Data Security
Data protection is engineered into every Swedish Technology service. We apply layered technical and organisational safeguards, including:
- Encryption in transit (TLS) and at rest where applicable.
- Role-based access control and least-privilege principles.
- Multi-factor authentication for administrative accounts.
- Continuous monitoring, audit logging, and regular vulnerability assessments.
- Secure software development lifecycle and code review practices.
- Physical and operational security controls at our Dubai headquarters and hosting facilities.
International Data Transfers
Some of our service providers and cloud platforms may operate across multiple jurisdictions. Where personal data is transferred outside the UAE, we apply contractual safeguards and choose vendors that maintain internationally recognised data protection standards.
Your Rights
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw previously granted consent at any time.
- Right to Data Portability: Receive your data in a structured, commonly-used format.
To exercise any of these rights, contact us at info@swedishtechnology.com.
Data Retention
We retain personal and project data only for as long as necessary to fulfil the purposes for which it was collected, honour contractual commitments, and comply with UAE legal, accounting, and audit requirements. When retention is no longer required, data is securely deleted or anonymised.
Children's Privacy
Our services are directed toward businesses and professionals. We do not knowingly collect personal data from children under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
Swedish Technology may update this Privacy Policy from time to time to reflect changes in our services, regulatory obligations, or industry practices. Updates will be posted on this page with a revised effective date. We recommend reviewing this page periodically.
Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at:
Swedish Technology
Mai Tower 505, Dubai, UAE
Email: info@swedishtechnology.com
Phone: +971 56 404 6555
Website: swedishtechnology.com
Working Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GST)