The problem it solves
Teams lose time searching across disconnected documents, inboxes and business systems. A governed assistant gives each role a useful answer with the source, permission check and next action visible.
Conversational enterprise AI
AI Assistants & Chatbots
Bilingual assistants that answer questions, retrieve approved knowledge and move routine work forward across web, mobile, voice and internal channels.
Direct answer
AI Assistants & Chatbots
Bilingual assistants that answer questions, retrieve approved knowledge and move routine work forward across web, mobile, voice and internal channels.
5modules
5integration groups
5industries
Who it is for
Government service teams, HR, customer service, shared services and enterprise operations.
Modules and products
Module status is an initial portfolio planning label, not a promise of general availability.
Ask Fatma
PILOTCustomer-facing service assistant for Arabic and English enquiries.
Open familyAsk Kareem
PILOTInternal business assistant for reports, KPIs and approved workflows.
Open familyAsk Omar
DEMOHR assistant for policy questions, onboarding and employee self-service.
Open familyAsk Noor
PILOTKnowledge assistant for SOPs, policies and controlled document search.
Open familyNatiq
IN DEVELOPMENTVoice interaction layer for service, IVR and field applications.
Open familyHow it works
Data sources and channels↓Integration and policy gateway↓AI, rules and analytics↓Human review and action
User channel → secure AI gateway → identity and policy check → retrieval / tools → model → cited answer and audited action.
Deployment options
Private cloud, on-premises or hybrid. Sensitive knowledge remains inside the customer-controlled boundary.
- Role-based access and audit trail
- Acceptance testing and human review
- On-premises or private-cloud option
Integrations
Microsoft 365 and TeamsSAP, Oracle and Odoo ERPCRM and helpdesk platformsSharePoint and document repositoriesREST, GraphQL and WhatsApp Business API
Industries
- Government and public sector
- Banking and insurance
- Telecom and utilities
- Retail and e-commerce
- Healthcare operations
Implementation method
- Confirm the use case, data owners and acceptance criteria
- Design the integration, policy and operating model
- Run a measured pilot with UAT and SIT
- Train, hand over and support under the agreed SLA
Frequently asked questions
Can the assistant run without sending data to a public model?
Yes. The target architecture can use a private or on-premises model, with retrieval and logging kept within the approved environment.
How do you prevent unsupported answers?
Use approved sources, permission-aware retrieval, citations, confidence handling and human escalation for high-impact requests.
Want to evaluate this product family?
Start with a defined scope, real data and measurable acceptance criteria.